FAQs

Frequently Asked Questions. 

How to track my Order ? / When will I get my order ? 

STANDARD / FREE DISPATCH
Dispatch timeline - within 10 working days from order date.
Delivery timeline - within 11 to 14 working days from order date.

PRIORITY DISPATCH extra ₹200
Dispatch timeline - within 3 working days from order date.
Delivery timeline - within 4 to 7 working days from order date.

PLEASE NOTE
1. We do not work on Government Holidays and weekends 🙏🏼
2. You can track your order from our website only after dispatch 🙏🏼
3. There will be no update from our side regarding your order 
until your order gets dispatched 🙏🏼

Can I get a Preview of the order before ordering ?

Dear Customer, preview and demo is available to our paid customers. It will be doing injustice to those who have paid and got the previews, even if we make one exception. 

Kindly place your order and let us know your order id in WhatsApp chat 9113994682 and we will arrange for the design demo and preview of the product as soon as its ready. 

 

Amount has been debited but I have not received confirmation ? 

If your payment is successful then you would have received an email from PayTM or RazorPay our payment gateway partners.
Kindly forward that email or the screenshot to t3dps@swamy.tech and we will look into the issue and confirm your order within 24 hours.

How do I get in touch with customer care ?

Email - t3dps@swamy.tech

WhatsApp CHAT ONLY - 9113994682

We currently do not have call support, but will be available soon.
But do not worry we will respond to each and every query :) 

We will respond with in 24 hours. 

How do I track my order ?

You can track your order from our website only after dispatch 🙏🏼

Link - https://the3dprintingstore.in/pages/track-order

You can email us at t3dps@swamy.tech with your order number as subject line with your queries and feedback and we will respond with in 24 hours.  

What material is use ?

We use eco friendly 3d printed plastic to manufacture all these beautiful products.

Are there refunds and returns ?

There are no refunds and returns on customised products of any kind.
The shipping fee to be paid by the customer for any return or refund for other products. 

Do you collect Taxes ?

Yes our GST number is 29AAXCS0208G1Z3 

LUT ARN - AD2908200023890*
*APPLICABLE FOR SALE OUTSIDE OF INDIA ONLY 
 
Our prices are inclusive of taxes for sale in India. 
For sale outside of India we do not collect IGST or any form of tax.