Refund policy
REFUND, RETURN & CANCELLATION POLICY
At The 3D Printing Store India, all products are manufactured specifically against each customer’s order. Please read this policy carefully before placing an order.
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NATURE OF CUSTOMISED PRODUCTS
All products are personalised and produced uniquely for each order. Once manufacturing begins:
• The product cannot be reused, resold, or repurposed
• Material, labour, and machine resources are committed
• Therefore refunds, returns, or exchanges are not permitted
By placing an order, you acknowledge and accept this condition.
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GENERAL REFUND & ORDER CANCELLATION POLICY
We operate a strict No Refund Policy on customised products.
All orders are processed immediately due to the customised nature of our products. Therefore:
Order cancellations are not permitted once an order is placed.
However, subject to production status:
• If design or manufacturing has NOT begun — we may assist with
– Modifications to the order, or
– Conversion of the order value into store credit (valid for 3 months from conversion date)
• If design or manufacturing HAS begun —
– No cancellation
– No refund
– No store credit
We operate a strict No Refund Policy on customised products.
Where a refund is considered under exceptional circumstances, it will be issued only in the form of store credit.
Store credit may be considered only under the following conditions:
• Order cancelled by us.
• Confirmed functional failure of the product
Store credit will not be issued for:
• Change of mind
• Timeline dissatisfaction within communicated estimates
• Personal urgency or event-based requirements
• Incorrect customisation submitted by customer
• Courier delays outside our control
• Subjective dissatisfaction after approval of preview/demo
All decisions remain at the sole discretion of The 3D Printing Store India.
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ORDER CANCELLATION
We reserve the right to cancel any order for reasons including but not limited to:
• Product/pricing errors
• Stock or production limitations
• Suspicious or abusive activity
• Incomplete information
• Operational constraints
If cancelled before manufacturing — store credit may be issued.
If cancelled after manufacturing or dispatch — refund will not be issued as the product becomes unusable.
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DEFECTS / DAMAGES / WRONG ITEM
Customers must inspect orders upon delivery.
If an issue exists, notify us within 3 days of receipt at:
info@the3dprintingstore.in
Eligible cases:
• Manufacturing defect
• Functional failure
• Incorrect product received
Resolution Process:
• Product must be returned for inspection
• Tampered/used items are not eligible
• Customer bears one-side shipping cost
• Company bears return shipping cost
• Repair or replacement will be provided
Returns requested beyond 3 days will not be accepted.
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NON-RETURNABLE ITEMS
Returns are not accepted for:
• Customised products
• Sale items
• Gift cards
Exchanges are not available for customised products.
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CUSTOMISATION RESPONSIBILITY
Customers must provide complete customisation details via:
• Product page inputs
• Cart notes
• Email submission with Order ID
Failure to provide accurate details may result in:
• Shipment delays
• Order processing issues
• No cancellations
• No refunds
We are not liable for delays caused by incomplete or incorrect submissions.
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DELIVERY INFORMATION ACCURACY
Customers are responsible for providing accurate shipping details.
If incorrect details result in courier return:
• Reshipping charges apply
• Additional handling fees may apply
Shipment delays
We reserve the right to verify submitted information and reject requests where inaccuracies exist.
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COMPANY RIGHTS
We reserve the right to:
• Accept or refuse service
• Cancel orders at our discretion
• Request verification information
• Restrict communication channels in case of abuse
This is necessary to protect our operations, employees, and customers.
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TAXATION
GSTIN: 29EXOPS8212P1ZB
• Prices displayed for India include applicable taxes
• International orders may be subject to local duties or taxes not collected by us
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CONTACT
For any queries or concerns, contact:
info@the3dprintingstore.in
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EXCHANGE / REPLACEMENT POLICY
Due to the customised nature of our products:
• No exchange requests will be accepted once manufacturing has commenced
• No exchange requests will be accepted after delivery
• No modifications or changes to customisation, design, colour, or text will be accepted once manufacturing has begun
Exchanges or replacements are not applicable for change of mind, personal preference, or subjective dissatisfaction.
A replacement may be considered strictly under the following circumstances:
• Verified manufacturing defect
• Functional issue affecting usability
• Incorrect product delivered (different from confirmed order details)
Eligibility Conditions:
• Issue must be reported within 3 days of delivery
• A continuous unboxing video recorded from package opening to product inspection must be provided as supporting evidence for claims related to damage, defect, or incorrect items
• Product must be returned for inspection when requested
• Item must be unused, untampered, and in original condition
• Approval is subject to verification by our team
Resolution Process:
• Upon approval, we may repair, remake, or replace the product at our discretion
• Customer bears one-side shipping cost
• Company bears return shipping cost
• Replacement requests are limited to one resolution attempt per order
• No monetary refund will be issued where replacement or repair has been provided
Replacement Timeline:
• Replacement manufacturing follows standard production timelines
• Expedited timelines are not guaranteed
• Courier transit timelines remain outside our control
Non-Eligible Scenarios:
• Claims submitted without unboxing video evidence
• Requests made after manufacturing commencement
• Requests made after product delivery
• Incorrect customisation submitted by customer
• Minor surface or aesthetic variations inherent to 3D printing
• Colour or finish variation due to screen/display differences
• Courier-related delays or external handling issues
• Issues reported beyond the specified reporting window
All decisions regarding exchange or replacement remain at the sole discretion of The 3D Printing Store India.
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POLICY ACCEPTANCE
By accessing this website, placing an order, or continuing to use our services, you acknowledge that you have read, understood, and agreed to the applicable policies of The 3D Printing Store India, including but not limited to our Shipping, Refund, Privacy, and Terms of Service.
Continued use of this website and completion of any transaction constitutes implied consent to these policies and forms the governing terms of the purchase.